Welcome to The Chimney Lift Customer Service Centre

Please complete one of the forms below. Our team is available Monday to Friday, 10:00–17:00. We typically reply the same day during these hours. Outside of these times, or during particularly busy periods, we will respond within two working days.

If your query is in relation to a booking you cannot find, or you need to update the email address on your booking, please use this form: Universe Support Form, and a member of our ticketing partner at Universe by Ticketmaster will be happy to assist.