Booking, Ticket Types & Extras
Everything you need to know about booking, ticket options, and adding extras to your experience.
- How do I book tickets?
- Can I reschedule my booking?
- Can I cancel tickets or add additional tickets to my booking?
- Can I visit the exhibition without taking part in the ascent?
- Where Is the Bar Located, and Can I Take Drinks on the Lift During the Ascent?
- What can I do if I'm having trouble booking online?
- I haven't received my digital photo—how can I retrieve it?
- I've purchased a digital photo at the kiosk, when will it be sent to me?
- How will I receive my tickets and what should I do if I cannot find them?
- How does my time slot work, and when should I arrive?
- How does my any time ticket work, and when should I arrive?
- What extras are available, and where do I collect them?
- Can I add on champagne to my booking
- What payment methods are accepted online and at the attraction?
- Do I have to book in advance?
- Do children require a ticket?
- Do you offer concession rates?
- Does the ticket buyer need to attend with me?